Techlithic Solutions LLC / Techlithic Solutions LLP
Effective Date: 5th Jan 2025
At Techlithic Solutions LLC / Techlithic Solutions LLP, we are committed to providing our customers with high-quality software solutions and services. To ensure a smooth experience, we have outlined our refund policy below. By purchasing or subscribing to our products, you agree to the terms stated in this policy.
Trial Period
We offer a trial period for our products, allowing users to test the software before making a purchase decision. The duration of the trial period varies by product:
- Sendwo: One (7) day trial or free forever plan for complete trial
- SendBM: Seven (7) day trial.
- Other products may have different trial periods, which will be clearly stated on the respective product pages.
During the trial period, users have full access to our software and services to evaluate their suitability. Once the trial period ends, users must upgrade to a paid version to continue using the service.
Refund Eligibility
After the completion of the trial period and the purchase of a subscription or license, we do not offer refunds under the following circumstances:
- Change of mind or no longer needing the product.
- Dissatisfaction due to personal preferences.
- Incompatibility with the user’s system or software environment.
- Difficulties in understanding or using the software.
- Issues arising from misuse or failure to follow guidelines.
Auto-Renewal Charges
All our subscription plans operate on an auto-renewal basis to prevent service interruptions. Refunds will not be provided for:
- Forgetting to cancel the auto-renewal.
- No longer needing the product.
- Facing technical or usage-related difficulties (our support team is available to assist in such cases).
- Not being aware of the auto-renewal process.
- Any other similar reasons.
To avoid automatic charges, users must cancel their subscription before the renewal date. Cancellation can be done through the account settings or by contacting our support team.
Exceptional Refund Cases
Refunds may only be granted under exceptional circumstances, such as:
- Technical errors on our part that prevent access to the product (subject to review and verification).
- Any other issue at our sole discretion.
To request a refund under exceptional circumstances, users must contact our support team with the necessary details and proof within seven (7) days of the transaction.
Subscription Cancellations
Users can cancel their subscriptions at any time to prevent future auto-renewal charges. Cancellation does not entitle the user to a refund for any remaining days in the current billing cycle, and access to the product will continue until the subscription expires.
Modification of Refund Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Changes become effective immediately upon posting on our website or via direct communication to our users. Continued use of our services after changes are implemented constitutes acceptance of the revised policy.
Contact Us
If you have any questions or require further clarification regarding our refund policy, please contact our customer support team:
- Email: info@techlithic.com
- Website: https://techlithic.com
We appreciate your business and look forward to providing you with quality software solutions and support.