Refund Policy

1. Introduction

Welcome to Techlithic Solutions LLC. This Refund Policy governs refunds, cancellations, renewals, auto-debits, trials, subscription payments, service payments, listing payments, sponsorship payments, consulting fees, implementation fees, lifetime deals, promotional offers, and billing disputes across all platforms and services operated by Techlithic Solutions LLC.

For the purpose of this Policy, “Techlithic Solutions LLC,” “Techlithic,” “we,” “us,” and “our” refer to Techlithic Solutions LLC and its websites, platforms, products, services, checkout pages, software tools, subscriptions, applications, and related business operations.

This Policy applies to Techlithic.com, Sendwo.com, HowToBuySaaS.com, Stripe checkout pages, SaaS subscriptions, digital services, marketplace services, listings, paid visibility packages, consulting, software access, AI services, automation services, and any related paid offering operated by us.

2. Strict No Refund Policy

All payments made to Techlithic Solutions LLC are final and non-refundable unless we expressly approve a refund in writing or applicable law requires otherwise.

This strict no-refund rule applies to all payment types, including but not limited to:

• Monthly subscription plans.
• Annual subscription plans.
• Enterprise plans.
• Renewal charges and auto-debits.
• Trial-to-paid conversions.
• Lifetime deals.
• Promotional offers, coupon-based purchases, discounted deals, and festive offers.
• Software access fees, dashboard access fees, usage plans, plan upgrades, and add-ons.
• Onboarding fees, setup fees, implementation fees, migration fees, support fees, and training fees.
• Consulting, marketing, SEO, AI, automation, website, chatbot, development, and technical service fees.
• HowToBuySaaS listing fees, sponsorships, paid placements, review packages, advertising packages, buyer access, vendor access, and private deal flow services.

3. Subscription Renewals and Auto-Debits

Paid subscriptions may renew automatically based on the billing cycle selected at checkout or inside the billing portal. By subscribing, you authorize Techlithic Solutions LLC and our payment processors, including Stripe where applicable, to charge the payment method on file for recurring subscription fees, renewals, taxes, add-ons, and other applicable charges.

You are responsible for knowing your billing cycle, subscription renewal date, payment method, invoice status, plan type, trial end date, and cancellation deadline.

If your subscription is not cancelled before the renewal date, the renewal charge is valid, final, and non-refundable.

Refunds will not be issued for claims such as “I forgot to cancel,” “I did not use the service,” “I thought I had cancelled,” “I requested cancellation after renewal,” “I did not see the renewal notice,” “my team did not use the account,” “I no longer need the product,” or “I cancelled immediately after being charged.”

4. Cancellation Policy

You may cancel your subscription to prevent future renewals. Cancellation must be completed before the renewal date through the authorized cancellation method available for the relevant product or platform.

Valid cancellation methods

• Cancellation through the Stripe customer billing portal, where available.
• Cancellation from the product dashboard, account settings, control panel, or billing section, where available.
• Cancellation through an official cancellation form or official support flow provided by the platform.
• Written confirmation from our authorized support team that your subscription has been cancelled.

Invalid cancellation methods unless confirmed by us

• Sending a casual email without receiving cancellation confirmation.
• Sending a chat message, WhatsApp message, social media message, or verbal request without confirmation.
• Raising a support ticket after the renewal date and asking for backdated cancellation.
• Assuming cancellation because you stopped using the product.
• Assuming cancellation because your team stopped logging in.
• Removing a card, blocking a card, deleting an account, removing an integration, or uninstalling a plugin.

After cancellation, you may continue to have access until the end of the current billing period, depending on your plan and platform. No partial refunds, pro-rated refunds, usage-based refunds, or time-left refunds are issued for the remaining billing period.

5. Trials, Free Plans, and Upgrades

Some of our products may offer a free trial, free plan, free forever plan, demo access, beta access, or limited testing option before upgrading to a paid plan.

Trial and free access are provided so that users can evaluate the platform, test suitability, review features, understand limitations, check compatibility, explore documentation, and decide whether the product meets their needs before paying.

Once you upgrade to a paid plan, continue beyond a trial, activate a paid subscription, purchase a lifetime deal, purchase a promotional offer, or authorize payment, you confirm that you had the opportunity to evaluate the product and voluntarily chose to proceed with payment.

After a trial ends, if a subscription charge is processed because you did not cancel before the trial end date or renewal date, that charge is valid, final, and non-refundable.

6. Sendwo Refund Rules

Sendwo is a WhatsApp-first marketing, automation, AI chatbot, shared inbox, broadcasts, forms, flows, ecommerce messaging, and customer communication platform.

Sendwo payments are non-refundable once a paid plan, upgrade, subscription, renewal, auto-debit, lifetime deal, promotional offer, add-on, or paid service has been processed.

No refunds will be issued for:

• Change of mind after upgrading.
• Dissatisfaction after purchase.
• Difficulty using WhatsApp, APIs, integrations, templates, automations, flows, chatbots, broadcasts, or dashboards.
• Lack of technical knowledge, marketing knowledge, WhatsApp knowledge, or implementation skills.
• Failure to complete onboarding or setup.
• Failure to read tutorials, documentation, support instructions, videos, or policy pages.
• Incompatibility with your internal process, team skill, device, business model, industry, or third-party system.
• Meta, WhatsApp, payment gateway, hosting provider, email provider, Shopify, WooCommerce, WordPress, CRM, API, or other third-party restrictions.
• WhatsApp number bans, Meta account bans, template rejections, account quality restrictions, messaging limits, compliance enforcement, or policy violations.
• Campaign performance, deliverability results, customer response rates, revenue expectations, or marketing outcomes.

7. HowToBuySaaS Refund Rules

HowToBuySaaS is a SaaS discovery, marketplace, review, listing, comparison, buyer research, private deal flow, fundraising, acquisition, vendor growth, and paid visibility platform.

Payments made for HowToBuySaaS services are final and non-refundable once payment is completed, access is provided, work is initiated, visibility is allocated, listing review begins, promotion starts, content work begins, introductions are processed, private access is granted, or the service slot is reserved.

Non-refundable HowToBuySaaS payments include:

• Paid SaaS listings and vendor visibility packages.
• Sponsored placements, featured listings, newsletters, advertising, and promotional campaigns.
• SaaS review packages, content packages, comparison pages, buyer guides, and editorial services.
• Private SaaS deal flow access, buyer access, investor access, seller access, acquisition support, fundraising support, and founder submission review.
• Software selection, consulting, marketplace support, lead generation, and buyer research services.

Earlier marketplace, buyer, vendor, promotional, or legacy refund terms do not apply unless the exact checkout page, invoice, written agreement, or order form expressly states that those terms apply to your specific purchase.

We do not guarantee listing ranking, search visibility, sales, leads, traffic, investor interest, buyer interest, acquisition, fundraising, valuation, conversion, revenue, customer response, or business outcome. Lack of expected outcome does not qualify for refund.

8. Professional Services, Consulting, Development, and Implementation

Techlithic Solutions LLC may provide professional services such as AI services, automation, chatbot development, software development, website development, SEO, performance marketing, email marketing, SaaS marketing, WhatsApp setup, ecommerce automation, consulting, technical implementation, API integration, and related services.

Payments for professional services are non-refundable once payment is received and any of the following has occurred:

• Work has started.
• Discovery, planning, research, consultation, audit, or strategy work has begun.
• Resources have been allocated.
• Access has been granted.
• Setup, configuration, onboarding, development, design, implementation, migration, or support has started.
• Meetings, calls, training, documentation, drafts, deliverables, or project assets have been created.
• A service slot, delivery timeline, or resource capacity has been reserved for you.

Service fees are not refundable due to change of mind, delayed feedback, change in internal priority, change in team, lack of approvals, delayed access, budget issues, dissatisfaction with subjective preferences, business outcome expectations, or project discontinuation from your side.

9. Lifetime Deals, Discounts, Coupons, and Promotional Offers

Lifetime deals, annual deals, discounted plans, promotional offers, limited-time offers, coupon-based plans, festive deals, partner deals, early-bird offers, launch offers, and special packages are final and non-refundable.

These offers are priced differently from standard plans and may include special access, limited support, fair usage limits, feature limits, account limits, usage limits, or promotional conditions.

By purchasing such an offer, you confirm that you have reviewed the plan, offer terms, platform details, documentation, limitations, and suitability before payment.

10. Non-Refundable Situations

Refunds will not be issued for reasons including, but not limited to:

• Failure to read the Terms and Conditions, Refund Policy, Privacy Policy, documentation, checkout details, plan limits, renewal terms, or billing emails.
• Claiming that you requested cancellation without completing cancellation through an authorized method before the renewal date.
• Claiming that you sent a message, email, chat, or ticket but did not receive written cancellation confirmation before renewal.
• Disputing a valid charge because the subscription was active, even if you did not log in or use the platform.
• Requesting refund for unused time remaining in a billing cycle.
• Requesting pro-rated refunds for monthly, yearly, enterprise, or lifetime purchases.
• Requesting refunds for setup, onboarding, training, support, migration, consulting, or implementation work already started.
• Requesting refunds for annual plans, long-term commitments, or prepaid plans after payment.

11. Limited Refund Exceptions

Although we follow a strict no-refund policy, we may review refund requests only in limited situations.

A refund may be considered only if:

• You were charged twice for the same product, same account, same billing cycle, and same invoice due to a verified duplicate billing error.
• There was a verified billing error caused solely by Techlithic Solutions LLC or our payment processor.
• Applicable law requires a refund.
• We approve a refund in writing at our sole discretion.

Even in these limited cases, approval is not automatic. We may require proof, invoice details, billing email, payment receipt, account details, screenshots, timestamps, and internal verification before making a decision.

If a refund is approved, it will usually be processed to the original payment method. Processing time may depend on Stripe, banks, card networks, wallets, payment processors, and financial institutions. Gateway fees, transaction fees, currency conversion charges, bank fees, taxes, or third-party fees may not be refundable.

12. Payment Disputes, Chargebacks, and False Claims

If you believe there is a billing error, you must contact us first through official support channels before raising a bank dispute, card dispute, chargeback, or payment processor claim.

Filing a chargeback or dispute for a valid charge, including a renewal charge that happened because you did not cancel before the renewal date, may result in account suspension, termination of service, removal of access, cancellation of future services, recovery of chargeback fees, and submission of evidence to the payment processor.

We may provide the payment processor, bank, card network, or dispute authority with evidence including:

• Your checkout acceptance of Terms, Refund Policy, and recurring billing terms.
• Invoice records, payment records, renewal records, and subscription logs.
• Account access logs, dashboard usage, support activity, and service activation records.
• Cancellation timestamps, cancellation status, and whether cancellation happened before or after renewal.
• Email notifications, Stripe records, payment processor logs, and communication history.

13. Access After Cancellation

If you cancel a subscription, your access may continue until the end of the current paid billing period, unless your account is terminated earlier due to misuse, violation of Terms, fraud, chargeback, non-payment, security risk, legal risk, or policy violation.

Cancellation does not delete your past invoices, payment obligations, usage records, legal obligations, or unpaid balances. You remain responsible for all charges incurred before cancellation.

14. Failed Payments and Past Due Accounts

If a payment fails, is declined, reversed, disputed, or remains unpaid, we may retry the payment method, suspend access, downgrade access, restrict features, cancel service, pause delivery, remove marketplace visibility, or terminate the account.

You are responsible for keeping your payment method active and billing information updated. Failure to update payment details does not cancel the subscription automatically unless the subscription is cancelled through an authorized cancellation method.

15. Taxes, Fees, and Currency Conversion

You are responsible for all applicable taxes, transaction fees, gateway fees, card fees, chargeback fees, currency conversion charges, foreign exchange charges, bank fees, and payment processor fees associated with your purchase.

If a refund is approved in a limited exception case, any non-refundable fees, gateway fees, taxes, conversion differences, or third-party charges may be deducted where permitted by law.

16. Relationship With Other Policies

This Refund Policy forms part of our broader legal terms and should be read together with our Terms and Conditions, Privacy Policy, Security page, Accessibility page, checkout terms, invoices, order forms, service agreements, and product-specific terms.

• Terms and Conditions
• Privacy Policy
• Security
• Accessibility

If there is a conflict between this Refund Policy and a separate signed written agreement, the signed written agreement will control only for the specific service or transaction covered by that agreement.

17. Policy Updates

We may update, revise, replace, or modify this Refund Policy from time to time. When we update this page, we will revise the “Last Updated” date.

Your continued use of our platforms or services after changes are posted means you accept the updated Refund Policy. We encourage you to review this page before starting a trial, subscribing, renewing, purchasing, or making payment.