Security
This Security Statement explains how Techlithic Solutions LLC approaches platform security, account protection, payment safety, data safeguards, responsible use, integrations, incident handling, and user responsibilities across our digital ecosystem.
1. Introduction
Techlithic Solutions LLC takes security seriously. This Security Statement explains our general approach to protecting our websites, software platforms, user accounts, payment workflows, business data, support systems, integrations, and digital services.
For the purpose of this page, “Techlithic Solutions LLC,” “Techlithic,” “we,” “us,” and “our” refer to Techlithic Solutions LLC and its platforms, products, websites, applications, services, and related business operations.
2. Platforms Covered
This Security Statement applies to Techlithic.com, Sendwo.com, HowToBuySaaS.com, checkout pages, forms, support channels, dashboards, APIs, integrations, SaaS tools, marketplace features, digital services, and related platforms operated by Techlithic Solutions LLC.
3. Security Safeguards We Use
We use reasonable administrative, technical, and organizational safeguards designed to protect platform access, user accounts, business data, customer information, billing workflows, and service operations.
Depending on the platform, feature, and service involved, safeguards may include:
- Access controls and permission management.
- Authentication systems for account access.
- Use of encrypted connections where appropriate.
- Infrastructure security controls through hosting and cloud providers.
- Monitoring for abuse, spam, suspicious activity, fraud, and misuse.
- Reasonable internal access restrictions for sensitive operational data.
- Security-conscious development, maintenance, and update practices.
- Vendor and integration review where practical.
- Backup, logging, and operational continuity practices where applicable.
- Support and account verification steps for sensitive account requests.
4. Account Security Responsibilities
Users are responsible for maintaining the security of their accounts, passwords, devices, browsers, email accounts, team access, API keys, connected integrations, customer data, and billing access.
You agree to:
- Use strong and unique passwords.
- Keep login credentials confidential.
- Limit team member access based on business need.
- Remove access for employees, contractors, agencies, or partners who no longer need it.
- Protect API keys, webhook URLs, tokens, credentials, and integration secrets.
- Use secure devices, updated browsers, and trusted networks.
- Notify us promptly if you suspect unauthorized access or account compromise.
- Ensure that any customer data, contact list, campaign data, or business data uploaded to our platforms is lawfully collected and securely managed.
We are not responsible for losses caused by weak passwords, shared credentials, compromised email accounts, infected devices, unsafe networks, unauthorized team access, leaked API keys, or user-side security failures.
5. Payment Security
Payments may be processed through Stripe or other third-party payment processors. These processors may collect and process payment information using their own security systems, compliance procedures, fraud checks, card network rules, and privacy practices.
We do not intentionally store complete card numbers, CVV codes, or sensitive payment credentials on our own systems where payments are handled by third-party payment processors.
We may store or access billing-related information such as customer name, business details, billing email, plan details, invoice records, payment status, subscription status, renewal records, refund records, chargeback records, and transaction metadata for legitimate business, support, accounting, tax, and compliance purposes.
6. Sendwo Security Considerations
Sendwo processes business communication data related to WhatsApp marketing, broadcasts, AI chatbots, live inbox, automations, forms, flows, ecommerce messaging, templates, contact lists, webhooks, APIs, and integrations.
Users are responsible for ensuring that contacts, campaigns, customer conversations, message templates, automation flows, WhatsApp numbers, Meta Business accounts, ecommerce events, and integration data are collected, stored, and used lawfully.
You should not upload sensitive, unnecessary, unlawful, unauthorized, or high-risk data into Sendwo unless you have the required rights, consent, and security controls.
Users must protect their connected Meta, WhatsApp, Shopify, WooCommerce, CRM, email, webhook, API, and third-party accounts. Security issues caused by connected third-party systems are outside our direct control.
7. HowToBuySaaS Security Considerations
HowToBuySaaS may process SaaS listing data, vendor profiles, reviews, buyer research, founder submissions, private deal flow, fundraising information, acquisition interest, business metrics, marketplace data, and user-generated content.
Users submitting private SaaS deal flow, fundraising, acquisition, or business sale information should avoid sharing unnecessary sensitive information and should submit only accurate, authorized, and necessary information.
Buyers, investors, vendors, founders, agencies, and marketplace participants must not misuse, scrape, copy, share, disclose, resell, or publish private or restricted information obtained through HowToBuySaaS.
8. Third-Party Platforms and Integrations
Our platforms may connect to third-party services such as Stripe, Meta, WhatsApp, Google, Shopify, WooCommerce, WordPress, Zapier, Pabbly, Make, n8n, OpenAI, CRM systems, email platforms, analytics providers, hosting providers, support tools, and other integration partners.
Third-party platforms operate under their own security practices, terms, privacy policies, uptime conditions, access controls, compliance rules, API limits, approval processes, and incident procedures.
We are not responsible for security failures, outages, restrictions, bans, data issues, API changes, payment declines, or account compromises caused by third-party platforms or user-authorized integrations.
9. Security Incidents
If we become aware of a security incident that affects our systems or user data, we will assess the issue and take reasonable steps based on the nature, scope, impact, legal obligations, operational needs, and available information.
Our response may include investigation, containment, mitigation, user communication, credential resets, feature restrictions, vendor coordination, legal review, and notification to affected users or authorities where legally required.
Users must promptly notify us if they suspect unauthorized access, account compromise, leaked credentials, suspicious activity, billing misuse, data exposure, or platform abuse.
10. Responsible Disclosure
If you believe you have found a security vulnerability in any Techlithic Solutions LLC platform, please report it responsibly through our official support channels.
When reporting a security issue, please include the affected URL, platform name, steps to reproduce, potential impact, screenshots or screen recordings if safe to share, and your contact details.
You must not exploit, access, copy, modify, delete, download, disrupt, disclose, or misuse data, accounts, systems, credentials, tokens, APIs, workspaces, customer records, or private information while testing or reporting a vulnerability.
Unauthorized testing, scanning, scraping, credential attacks, social engineering, denial-of-service activity, data extraction, or access to accounts that do not belong to you is strictly prohibited.
11. Security Limitations
While we take reasonable steps to protect our platforms, no security system is perfect. We cannot guarantee that our websites, dashboards, APIs, cloud infrastructure, payment flows, third-party integrations, messaging systems, or internet transmissions will always be secure, uninterrupted, error-free, or immune from unauthorized access.
Users accept that security risks may arise from software bugs, third-party platforms, user mistakes, device compromise, credential theft, API misuse, phishing, malware, browser extensions, unsafe networks, payment fraud, hosting issues, or events outside our reasonable control.
12. Backups, Availability, and Data Recovery
We may maintain backups, logs, and operational records where appropriate for business continuity, troubleshooting, security, compliance, and service reliability. Backup availability, retention periods, and recovery options may vary by platform, plan, feature, and service type.
Users should maintain their own backups of important business data, exported reports, campaign records, customer lists, SaaS listing material, private deal flow documents, website content, and any information they cannot afford to lose.
13. Abuse Prevention and Platform Protection
We may monitor for spam, fraud, abuse, suspicious activity, security threats, payment misuse, unauthorized access, scraping, policy violations, illegal activity, marketplace misuse, messaging misuse, and behavior that may harm users, our platforms, or third-party partners.
We may suspend, restrict, block, throttle, terminate, or investigate accounts, workspaces, campaigns, APIs, integrations, listings, or payments that appear to create security, legal, operational, payment, compliance, reputational, or user harm risks.
14. Relationship With Other Policies
This Security Statement should be read together with our Terms and Conditions, Privacy Policy, Refund Policy, and Accessibility Statement.
15. Updates to This Security Statement
We may update this Security Statement from time to time as our websites, products, tools, integrations, infrastructure, business operations, and security practices evolve. When we update this page, we will revise the “Last Updated” date.
Contact Techlithic Solutions LLC
If you need to report a security concern, suspicious account activity, unauthorized access, vulnerability, billing misuse, or platform abuse, please contact us through the official support channels available on Techlithic.com, Sendwo.com, and HowToBuySaaS.com.