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Shared Inbox & Support Automation
Give your team one place to handle every customer chat
Techlithic sets up Shared Inbox & Support Automation with Sendwo so your sales, support and operations teams can manage live conversations, assign chats, use labels, save notes, reply faster with canned replies, add AI replies and hand off complex issues to humans.
2017
In business since
500+
Projects delivered
10,000+
Clients served
Live support command center
Assign, label, prioritize and hand off customer chats without losing context.
Order issue High priority
Assigned to support with customer history and notes.
Pricing query Sales
AI suggested reply ready for agent review.
Callback request New lead
Conversation routed to the right team member.
Support conversation
Hi, I need help with my order.
I found your order. It is out for delivery today.
Can someone confirm the tracking?
Sure. I have assigned this to our support team.
Trusted by ambitious teams and growing brands
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The support problem
Customers want fast answers. Teams need structure.
When customer messages are spread across phones, personal WhatsApp accounts, social inboxes and disconnected tools, your team misses chats, repeats work and loses ownership.
- No one knows who owns the next reply
- Important customers wait because chats stay unassigned
- Agents answer the same questions again and again
- Managers cannot see backlog, workload or response quality
The Techlithic setup
Shared Inbox & Support Automation that your team can use daily
We configure Sendwo as a practical customer support workspace with live inbox, team assignment, labels, canned replies, AI replies, notes, customer context, routing and human handoff.
Clear ownership
Every chat can be assigned, reassigned and tracked by team member.
Faster replies
Use canned replies, templates and AI suggestions for repeat questions.
Cleaner context
Labels, notes, history and customer details stay visible before reply.
Better handoff
AI and chatbot flows can pass complex conversations to live agents.
Service scope
Everything your support inbox needs
This Shared Inbox & Support Automation service gives your team the structure to manage customer conversations with speed, visibility and control.
Live inbox setup
Configure one clean workspace for customer chats, new conversations, open queries and team replies.
Team assignment
Set up agent ownership, reassignment rules, department routing and escalation paths.
Labels and filters
Organize chats by priority, issue type, lead stage, product, location, campaign or team.
Canned replies
Create saved answers for pricing, order updates, support FAQs, callbacks and onboarding questions.
AI replies
Use AI-assisted responses for first reply, FAQs, support triage and lead qualification.
Human handoff
Move complex, urgent or high-value conversations from bot to agent with useful context.
Internal notes
Keep private context inside the thread so agents can coordinate before responding.
Support reporting
Track workload, open chats, team activity, repeated issues and customer conversation outcomes.
Sendwo Inbox
Shared conversations, assignments, labels, routing and agent collaboration.
Powered by Sendwo
Make WhatsApp support team-ready
Sendwo gives your team a WhatsApp-first shared inbox for support, sales and operations. Techlithic configures it around your real workflow so every customer conversation has ownership, context and next action.
IN
One team inbox
Bring customer conversations into one workspace instead of scattered phones and disconnected chats.
AI
AI plus live agent
Let AI replies handle repetitive questions while live agents take complex or valuable cases.
TAG
Labels and notes
Keep each chat organized by priority, issue type, customer status, team and follow-up need.
ROI
Conversation visibility
Review team workload, chat status, support quality and repeated customer issues.
Support workflows
Design every handoff before support gets messy
Techlithic turns your inbox into a support automation system where each customer query gets the right path, team and response logic.
New customer query
Customer message enters the inbox with source, contact details, previous context and channel visibility.
AI first response
AI reply suggests an answer, collects missing details or directs the customer to the right next step.
Label and priority
Chats are labeled as new lead, support issue, high priority, order query, billing, appointment or follow-up.
Agent assignment
The conversation is assigned to sales, support, operations, billing, success or a specific team member.
Human handoff
Complex issues move from chatbot or AI reply to an agent with notes, history and customer details.
Follow-up automation
After reply or resolution, the system can trigger reminders, feedback, review requests or retention messages.
Setup process
From messy chats to a clean support desk
Our Shared Inbox & Support Automation setup gives your team a practical operating model for managing customer conversations every day.
1
Support workflow audit
We review your current channels, common questions, agent roles, support issues and handoff gaps.
2
Inbox structure design
We define labels, queues, assignment rules, canned replies, notes and escalation paths.
3
Sendwo configuration
We configure inbox, team access, automation, AI replies, templates, contact fields and reporting views.
4
Training and launch
Your team learns how to assign chats, use labels, reply faster and hand off conversations cleanly.
Incoming
Customer asks through WhatsApp, Instagram, Messenger, Telegram or website chat
Organize
Apply labels, source, priority, customer status, issue type and team ownership
Assist
Use canned replies, AI replies, templates, notes and previous conversation history
Handoff
Send complex conversations to the right agent with context and escalation rules
Resolve
Close the loop with follow-ups, feedback, reminders, review requests or reporting
Best-fit teams
Useful for every team that talks to customers
Shared Inbox & Support Automation is built for businesses where faster replies, clear ownership and better customer context directly affect revenue and trust.
Customer support
Resolve order issues, product questions, complaints, service requests and support tickets faster.
Sales teams
Assign pricing queries, demo requests, callback leads and high-intent chats to the right salesperson.
Ecommerce teams
Manage order updates, delivery issues, returns, COD confirmation, product queries and payment reminders.
Education teams
Handle admission queries, student support, parent questions, batch reminders and counselling follow-ups.
Healthcare clinics
Manage appointment queries, patient reminders, clinic support, service questions and follow-ups.
Agencies
Manage conversations for multiple clients with cleaner assignment, labels and internal team visibility.
Related services
Build the complete support automation stack
Shared Inbox & Support Automation works best when connected with AI chatbots, WhatsApp API, knowledgebase training, webchat, ecommerce automation and reporting.
AI chatbot deployment
Deploy AI chatbots for sales, support, lead capture, FAQs and human handoff.
View serviceAI knowledgebase training
Train AI agents on your website, documents, policies, product pages and FAQs.
View serviceWhatsApp API setup
Launch WhatsApp Business API with number connection, templates and Sendwo inbox setup.
View serviceWebsite AI assistant
Add website chat with AI answers, visitor qualification and lead capture.
View serviceConversational lead generation
Capture and qualify leads from ads, forms, website chat and WhatsApp flows.
View serviceEcommerce messaging
Automate abandoned cart, COD confirmation, order updates, catalog and payment reminders.
View serviceCRM integrations
Connect Sendwo with Shopify, WooCommerce, Google Sheets, CRMs, APIs and workflow tools.
View serviceMessaging analytics
Track open chats, replies, leads, conversions, agent activity and support outcomes.
View serviceSendwo managed service
Let Techlithic manage inbox workflows, chatbot flows, automation and reporting.
View service
FAQs
Shared Inbox & Support Automation questions
What is Shared Inbox & Support Automation?
It is a setup where your team manages customer conversations from one shared workspace with assignment, labels, canned replies, AI replies, notes, routing and handoff.
Can multiple agents handle one WhatsApp number?
Yes. With the right Sendwo setup, multiple team members can manage customer chats from a shared inbox instead of using one phone or one person.
Can AI replies and human agents work together?
Yes. AI replies can help with common questions, while important or complex conversations can be handed off to live agents with context.
Can we use labels for support priority?
Yes. Labels can be created for priority, issue type, lead stage, department, product, campaign, location or customer status.
Is this only for support teams?
No. Shared inbox setup is useful for sales, support, ecommerce, admissions, appointments, operations, customer success and agency teams.
Can Techlithic manage the inbox after setup?
Yes. You can use Sendwo Managed Service if you want Techlithic to manage campaigns, automation, inbox workflows and reporting.
Inbox setup request
Tell us how your team handles customer chats
Share your team size, current channels and support goal. This form opens WhatsApp with your details so our team can suggest the right Shared Inbox & Support Automation setup.
Best for sales, support, ecommerce, admissions, appointments, agencies and customer success teams.
Can include inbox setup, agent roles, labels, canned replies, AI replies, routing and handoff logic.
Useful when your team is missing chats, replying slowly or losing ownership across conversations.
Build a support inbox your team will actually use
Let Techlithic set up your Shared Inbox & Support Automation with Sendwo, including live inbox, team assignment, labels, canned replies, AI replies, notes, human handoff and reporting.