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Ecommerce Messaging Automation
Automate the messages that recover ecommerce revenue
Techlithic builds Ecommerce Messaging Automation with Sendwo to automate abandoned cart recovery, COD confirmation, order updates, catalog selling, checkout reminders, payment nudges and repeat purchase follow-ups across WhatsApp-first customer journeys.
2017
In business since
500+
Projects delivered
10,000+
Clients served
Order journey automation
Recover carts, confirm COD, send updates, collect payments and bring buyers back.
Abandoned cart
Recover shoppers before intent cools down.
COD confirmation
Reduce fake orders and delivery waste.
Order updates
Keep customers informed after purchase.
Payment reminder
Nudge pending buyers to complete checkout.
WhatsApp commerce flow
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Trusted by ambitious teams and growing brands
BYJU'S
FORTIS
HIMALAYA
HONDA
LIBERTY
WHIRLPOOL
VISSCO
GUARDIZON
BYJU'S
FORTIS
HIMALAYA
HONDA
LIBERTY
WHIRLPOOL
VISSCO
GUARDIZON
The ecommerce gap
Revenue leaks after the shopper shows interest
Ecommerce stores lose sales when shoppers abandon carts, COD orders are not confirmed, payment links are ignored, and customers do not get timely order updates.
- Cart shoppers leave before checkout is complete
- COD orders increase return-to-origin risk when unverified
- Customers ask the same order status questions repeatedly
- Payment reminders and repeat purchase nudges stay manual
The Techlithic setup
A WhatsApp-first commerce messaging engine
We connect Sendwo with your ecommerce workflow so every important customer moment can trigger the right WhatsApp message, automation flow, team handoff or reporting action.
Recover more carts
Send cart reminders with product context, checkout link and support option.
Confirm COD faster
Verify intent before dispatch and reduce fake or uncertain orders.
Reduce support load
Automate order placed, shipped, out for delivery and delivered messages.
Improve repeat sales
Trigger reorder reminders, product recommendations and customer win-back flows.
Automation scope
Automations built for ecommerce growth
Ecommerce Messaging Automation works when each customer event has a planned message, fallback, next action and reporting view.
Abandoned cart recovery
Send WhatsApp reminders with product details, checkout links, discount logic, support prompts and cart recovery follow-ups.
COD confirmation
Confirm cash-on-delivery intent, capture customer response, reduce fake orders and route uncertain orders to the team.
Order updates
Automate order placed, packed, shipped, out-for-delivery, delivered, delayed, returned and support update messages.
Catalog selling
Use WhatsApp catalog journeys to help shoppers browse products, ask questions, select items and request checkout support.
Payment reminders
Send payment links, pending payment nudges, failed payment follow-ups and manual support routing when needed.
Repeat purchase flows
Trigger reorder reminders, feedback messages, review requests, win-back campaigns and product recommendation nudges.
Sendwo Ecommerce Automation
Live workflows
Cart recovery
COD queue
#1082Confirmed
#1083Pending
#1084Follow-up
#1085Confirmed
Order messages
PlacedSent
ShippedSent
DeliveredQueued
ReviewReady
Payment flow
Powered by Sendwo
Connect store events to WhatsApp actions
Sendwo can support catalog selling, ecommerce messaging, abandoned cart workflows, order notifications, payment reminders, customer segmentation, chatbot replies, shared inbox routing and campaign reporting. Techlithic configures these capabilities around your store journey.
SHOP
Shopify and WooCommerce workflows
Connect store events such as cart abandonment, order creation, COD status and order updates.
CAT
Catalog and checkout journeys
Use WhatsApp catalog, product prompts, checkout links and customer support handoff.
BOT
Chatbot and AI replies
Handle product questions, order questions, payment questions and return queries faster.
ROI
Commerce reporting
Track sent messages, replies, confirmations, recovered carts, paid orders and follow-up actions.
Customer lifecycle
Message shoppers at every buying moment
Ecommerce Messaging Automation should cover the full journey from product interest to delivery, feedback and repeat purchase.
1
Browse
Answer product questions, show catalog items and guide customers to the right product.
2
Cart
Recover abandoned carts with product context, checkout links and offer logic.
3
Checkout
Send checkout support, payment reminder and failed payment follow-up messages.
4
Confirm
Verify COD orders and capture buyer intent before dispatch.
5
Deliver
Send shipped, out-for-delivery, delivered, delayed and support messages.
6
Repeat
Trigger reorder reminders, reviews, feedback, win-back campaigns and product recommendations.
Interactive preview
See ecommerce messages in action
Use this preview to show how ecommerce automation can handle abandoned carts, COD confirmation, order updates and payment reminders inside WhatsApp.
Abandoned cart recovery
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Setup process
From store events to automated WhatsApp workflows
Techlithic builds your Ecommerce Messaging Automation around your actual buyer journey, store platform, message templates, customer segments and reporting needs.
1
Store journey audit
We review cart abandonment, checkout flow, COD process, order status flow, catalog setup and support gaps.
2
Workflow mapping
We define triggers, templates, timing, customer segments, fallback replies and team routing rules.
3
Sendwo integration setup
We connect Shopify, WooCommerce, catalog, Google Sheets, APIs or workflows where required.
4
Testing and launch
We test message timing, order data, links, customer responses, inbox routing and recovery reporting.
Trigger
Cart abandoned, order placed, COD order, payment pending, shipping update or delivery status
Message
Send personalized WhatsApp template with product, order, payment or checkout context
Response
Customer confirms, pays, asks a question, requests support or ignores the reminder
Action
Assign team, update label, sync data, send next reminder or move to follow-up campaign
Report
Track delivery, replies, cart recovery, COD confirmation, payment completion and repeat orders
Related services
Build the full ecommerce messaging stack
Ecommerce Messaging Automation works best when your store, WhatsApp API, catalog, payments, chatbot, inbox and reporting are connected.
WhatsApp API setup
Launch WhatsApp Business API with number connection, templates and Sendwo inbox setup.
View serviceWhatsApp payments and commerce
Set up payment collection, order confirmation, catalog selling and commerce workflows.
View serviceCRM and ecommerce integrations
Connect Sendwo with Shopify, WooCommerce, Google Sheets, CRMs, APIs and workflow tools.
View serviceWhatsApp forms and flows
Build order forms, product inquiry flows, COD confirmation forms and survey flows.
View serviceAI chatbot deployment
Use AI chatbots for product questions, support, FAQs, lead capture and customer handoff.
View serviceShared inbox setup
Route product questions, order issues and payment queries to the right support team.
View serviceWhatsApp marketing automation
Nurture buyers with broadcasts, drip campaigns, segmentation and scheduled follow-ups.
View serviceConversational lead generation
Capture product interest and qualify buyers from ads, pages, website chat and WhatsApp flows.
View serviceMessaging analytics
Track recovered carts, confirmed COD orders, payment reminders, order updates and repeat buyers.
View service
Ecommerce automation request
Tell us what your store should automate
Share your ecommerce platform, order flow and automation goal. This form opens WhatsApp with your details so our team can suggest the right Ecommerce Messaging Automation setup.
Best for abandoned cart, COD confirmation, order updates, catalog, checkout and payment reminders.
Can include Shopify, WooCommerce, Sendwo, WhatsApp API, templates, chatbot flows, inbox routing and reporting.
Useful when you want to reduce manual follow-up and recover more revenue from existing store traffic.
Recover more ecommerce revenue with WhatsApp automation
Let Techlithic build your Ecommerce Messaging Automation with Sendwo, including abandoned cart recovery, COD confirmation, order updates, catalog selling, checkout reminders, payment nudges and customer follow-ups.