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Omnichannel Customer Engagement Setup
Connect every customer chat in one system
Techlithic sets up WhatsApp, Instagram, Messenger, Telegram and website chat so your team can capture leads, answer faster, automate replies and manage conversations from one clean customer engagement workflow.
2017
In business since
500+
Projects delivered
10,000+
Clients served
One inbox for every channel
Connect the customer journey from first click to follow-up.
WhatsAppLive
Instagram DMLive
MessengerLive
Website ChatLive
Customer conversation
Hi, I saw your ad on Instagram.
Welcome. Would you like pricing, support or a callback?
Pricing and callback.
Done. Your lead is qualified and assigned to sales.
Trusted by ambitious teams and growing brands
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VISSCO
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BYJU'S
FORTIS
HIMALAYA
HONDA
LIBERTY
WHIRLPOOL
VISSCO
GUARDIZON
The problem
Customers message you everywhere
Leads and support requests now come from ads, DMs, WhatsApp, website chat, forms and social pages. If each channel is handled separately, your team loses speed and context.
- Leads stay unread in social inboxes
- Support teams switch between too many tools
- Follow-ups depend on manual reminders
- Managers cannot see channel performance clearly
The outcome
A connected engagement layer
Our omnichannel customer engagement setup brings your customer channels into a structured workflow where conversations can be captured, routed, tagged, automated and measured.
Faster response
Route new conversations to the right team without delay.
Better context
Keep lead source, labels, notes and history visible.
Smart automation
Use flows, templates and AI replies for repeated queries.
Clear reporting
Track channels, replies, leads and campaign performance.
Channels we set up
Meet customers where they already talk
Techlithic configures each channel with the right role, workflow and handoff logic so your engagement system stays simple for your team.
Use WhatsApp for lead capture, template messages, broadcasts, support, reminders and sales follow-ups.
Instagram DM
Turn profile visitors, campaign replies and comment-to-DM interactions into qualified conversations.
Messenger
Manage Facebook page messages, chatbot replies, support questions and lead routing from one flow.
Telegram
Serve communities, send updates, automate bot replies and nurture customers inside Telegram.
Webchat
Add a website AI assistant to qualify visitors, answer questions and capture leads before they leave.
Our setup process
Built around your sales and support flow
We do not just connect channels. We design how each conversation should move from first message to qualification, reply, assignment, follow-up and reporting.
1
Channel and journey audit
We map where customers contact you, what they ask and where your team currently loses time.
2
Workflow design
We define routing, labels, canned replies, AI replies, chatbot flows, team ownership and handoff rules.
3
Sendwo configuration
We connect channels, configure inbox, set up automation, add templates and prepare reporting views.
4
Training and launch
Your team gets a simple operating process for handling conversations, leads and support requests.
5 channels
Set up as one practical customer engagement workflow.
Related services
Extend your engagement stack
Build your omnichannel setup with focused services for WhatsApp, AI, inbox, webchat, integrations and reporting.
WhatsApp API setup
Launch WhatsApp Business API with templates, number connection and inbox readiness.
View serviceAI chatbot deployment
Add AI replies and chatbot flows for support, sales, FAQs and lead capture.
View serviceShared inbox automation
Set up team assignment, labels, notes, canned replies, AI replies and human handoff.
View serviceWebsite AI assistant
Use webchat to qualify visitors, answer questions and pass strong leads to your team.
View serviceCRM integrations
Connect Sendwo with Shopify, WooCommerce, Google Sheets, CRMs, APIs and workflow tools.
View serviceROI reporting
Measure delivery, replies, lead quality, conversions, team activity and revenue impact.
View service Best-fit businesses
Useful for high-conversation teams
Omnichannel customer engagement setup is built for businesses that need fast replies, better lead handling and cleaner support operations.
FAQs
Before you set up omnichannel engagement
Can we start with only WhatsApp?
Yes. Many businesses start with WhatsApp first and then add Instagram, Messenger, Telegram or website chat as their conversation volume grows.
Will all messages come into one inbox?
The setup can be configured around a shared inbox workflow so your team can manage conversations, labels, assignments and handoffs more cleanly.
Can we use AI replies?
Yes. We can configure AI replies and chatbot flows for common questions, lead qualification, support triage and visitor assistance.
Can this connect with our CRM?
Yes. Techlithic can connect Sendwo with CRMs, ecommerce platforms, Google Sheets, APIs, Make, Zapier, n8n and other workflow tools.
Set up one system for every customer conversation
Bring WhatsApp, Instagram, Messenger, Telegram and website chat into a cleaner engagement workflow. Share your current process and Techlithic will help you plan the right setup.